My O2
Customer Account
Leading the user experience design for multiple projects across native and web apps and working on the strategic roadmap and future vision for O2's account management tool. Projects include improving billing, tariff and usage journeys and updating navigation and site information architecture.
O2 Priority
Customer Loyalty Platform
Working with product and development teams to add new features and functionality to the native and web apps. Tasks include a new on-boarding experience, adding beacon redemption, integrating location based technology to unlock hidden offers at events and grouping offers to support campaigns.
BFI
Responsive Website
User research and UX design for a new responsive website as part of the Film Forever strategic plan to expand education and learning and support the future success of British film. Tasks included auditing existing journeys, conducting usability testing sessions and creating CMS ready Drupal templates.