PA Consulting
Lead Designer
February 2020 – Present
UX and UI design
Leading the UX and UI design of a high-volume payment platform for a major global bank. Including the introduction of new features, alongside localisation updates to support the ongoing commercialisation of the platform.
PA Consulting
Freelance Senior User Experience Designer
June 2019 – January 2020
UX and UI design
End-to-end UX and UI design for a global corporate banking platform, including introducing new features and updates to existing products and services.
We Are Friday / PA Consulting
Freelance Senior User Experience Designer
January 2019 – May 2019
UX and UI design
Working on the redesign of a website for a UK business insurance provider. Tasks included initial stakeholder workshops to gather requirements, high level customer journey mapping and detailed component and page design in collaboration with content and development partners. I also planned and led usability testing sessions and presented work to senior stakeholders on a regular basis.
We Are Friday
Freelance Senior User Experience Designer
October 2018 – December 2018
UX and UI design
Mapping customer journeys across multiple touch points using insights gathered in stakeholder workshops and customer interviews. Working on pitches. Leading the UX and UI design for updates to a global banking app.
We Are Friday
Freelance Senior User Experience Designer
January 2018 – July 2018
Product development, UX and UI design
UX and UI design for a high-volume corporate payment platform for a major global bank.
Steer Davies Gleave
Freelance Senior User Experience Designer
September 2016 – January 2018
Senior User Experience Designer working within the Design for Movement team to lead on UX development on new product commissions.
Working with the Digital Intelligence team looking at new transport-focused B2C/B2B products (web and native mobile apps) – research, product development support and leading UX and UI development for new product commissions. Reviewing existing products to evolve the product design and experience. Providing support for strategic planning and proposals, persona development, creating wireframes, prototyping and visual design.
R/GA London
Freelance Senior Experience Designer
July 2014 – August 2016
Product development and user experience design
Senior Experience Designer leading the UX for the O2 (Telefónica UK) account working directly with product owners, business analysts, senior stakeholders and developers on various workstreams across web and native applications to deliver strategic vision as well as incremental improvements to My O2 customer portal and Priority, the O2 customer loyalty platform.
Activities included sketching, creating wireframes, prototyping and planning usability testing sessions and workshops.
Solo travel around South East Asia
March 2014 – June 2014
I spent three months travelling and visited seven amazing countries in South East Asia.
ORM London
Senior User Experience Designer
February 2006 – February 2014
User experience design for mobile, tablet and web.
My responsibilities at ORM included planning and undertaking stakeholder workshops and usability testing sessions, information architecture, sketching, creating wireframes, prototyping and producing functional specifications.
I worked in multidisciplinary teams alongside the Head of User Experience and other members of the Design team as well as Developers and Account Managers using Agile methodologies wherever possible. I advocated user-centered design, mentored junior designers and I always knew where to find the sticky tape.
My role allowed me to work onsite with clients and I travelled to Edinburgh, San Francisco and all over London to do this.
Positions held at ORM:
Designer
User Experience Designer
Senior User Experience Designer
Black Dog Publishing Inc.
Design Intern
January 2006 – March 2006
Black Dog Publishing specialises in beautifully produced, highly illustrated books on art, architecture, design and popular culture.
I spent three months working as a design intern alongside the in-house designer on a selection of current projects and the seasonal catalogue. Tasks included page layouts, picture research and image manipulation.
Phaidon Press
Freelance Designer
August 2004 – February 2005
The Phaidon Atlas of Contemporary World Architecture Travel Edition.
I was invited back to Phaidon to work on the travel edition of the original comprehensive atlas. I artworked each spread, attended interim project reviews and made copy and image amends as supplied by the editor and proof reader. I also updated the indexes and assisted the editor in checking project details.
June 2003 – December 2003
The Phaidon Atlas of Contemporary World Architecture.
I worked alongside Hamish Muir, the lead designer, creating page layouts for this mammoth book - a global survey of the most outstanding works of contemporary world architecture. Each building was showcased through a series of images, a short piece of copy and statistics. I then worked in-house at Phaidon Press assembling and paginating the final document and making copy updates.