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User experience designer


Living and working in London, UK

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User experience designer


Living and working in London, UK

 

ABOUT ME

I am a creative thinker with strong visual design skills and a keen eye for detail. I enjoy observing how people interact with the world around them and use these insights to create engaging and usable designs.

 
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Process


How I work.

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Process


How I work.

I work collaboratively with clients and their customers to create user-centered digital experiences for multiple platforms.

EXPLORE

  • Stakeholder workshops to define goals, vision and objectives.
  • Conduct research to understand the audience and identify needs.
  • Review existing data to gain insight and understand performance.
  • Undertake competitor reviews to understand the landscape.

DESIGN

  • Create user journeys, process flows and site maps.
  • Sketch and design wireframes to explore concepts with real content.
  • Make paper and digital prototypes to bring ideas to life.
  • Present work and collaborate with stakeholders to gain feedback.

BUILD AND ITERATE

  • Plan usability testing sessions to learn and evaluate.
  • Collaborate with visual designers, scrum teams and developers.
  • Create styleguides and specifications where required.
  • Refine and iterate based on real time analytics and insights.
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Work


Some of the projects I've worked on.

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Work


Some of the projects I've worked on.

My O2

Customer Portal

Leading the user experience design for multiple projects across native and web apps and working on the strategic roadmap and future vision for O2's account management tool. Projects include improving billing, tariff and usage journeys and updating navigation and site information architecture.

O2 Priority

Customer Loyalty Platform

Working with product and development teams to add new features and functionality to the native and web apps. Tasks include a new on-boarding experience, adding beacon redemption, integrating location based technology to unlock hidden offers at events and grouping offers to support campaigns.

BFI

Responsive Website 

User research and UX design for a new responsive website as part of the Film Forever strategic plan to expand education and learning and support the future success of British film. Tasks included auditing existing journeys, conducting usability testing sessions and creating CMS ready Drupal templates.

View case study

Recommendations


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Recommendations


Lisa is highly experienced UX Designer with great attention to detail, analytical skills, creative flair and business acumen. I managed Lisa as part of ORM’s growing design team and we worked together on a number of projects spanning mobile, touch and web. As well as talent, Lisa has dedication and passion in buckets - that shows in her high-quality work and being the invaluable and unique asset that she is.
— John Knight, Design Scientist - User-Centred Design
There are a few signature things about a piece of work done by Lisa - the work will be extremely well thought through, the output, immaculate and the presentation, perfect - she is one of the most diligent and organised user experience practitioners that I have worked with. Lisa has worked extensively with visual design and front end code and brings a lot of experience to the table. She is also well versed with user research and drawing insights from analytics - it is safe to say that her numerous employee of the year awards were truly well deserved. She is the ultimate team player, a stalwart who will not give up until the job is done and the day, won.
— Nikhil Kalanjee, Digital Marketing & Social Media Lead - Printing - EMEA at Hewlett-Packard
During the time we worked together Lisa always delivered flawless work. Quickly becoming a subject matter expert in rail travel and information during disruption, Lisa was able to present clearly thought through work and rationalise approaches in a professional manner, which made her a firm favourite with the client.
— Kristina Dooley, Business Director at ORM